Terms Of Service
1. Introduction
These Terms of Service (“Terms”) govern your use of the products and services offered by Hong Kong Runtong Limited, including but not limited to the purchase of our women’s shoes (Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, and Wedges), use of our website, mobile applications, and participation in our loyalty program. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.
2. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use our services and make purchases. By using our services, you represent and warrant that you have the legal capacity to enter into these Terms and comply with all obligations herein.
3. Account Creation and Management
3.1 Account Registration
To access certain features of our services, such as placing orders, tracking shipments, and participating in our loyalty program, you may be required to create an account. You are responsible for maintaining the confidentiality of your account username, password, and any other account - related information. You agree to notify us immediately of any unauthorized use of your account or any other security breach.
3.2 Account Updates
You are responsible for keeping your account information accurate and up - to - date. This includes your contact information, shipping address, and payment details. Failure to update your information may result in delays in order processing, shipping, or other issues.
4. Product and Service Offerings
4.1 Product Descriptions
We strive to provide accurate and detailed descriptions of our products on our website and other platforms. However, product colors, sizes, and features may vary slightly from the images and descriptions due to factors such as monitor settings and manufacturing tolerances. We reserve the right to modify or discontinue products at any time without prior notice.
4.2 Service Availability
Our services may be interrupted, modified, or discontinued at any time, for any reason, without notice. We will not be liable for any loss or damage caused by such interruptions, modifications, or discontinuations.
5. Orders and Payments
5.1 Order Placement
When you place an order, you are making an offer to purchase our products. We reserve the right to accept or reject your order for any reason, including but not limited to product unavailability, pricing errors, or fraud suspicion. Once we accept your order, a binding contract is formed between you and Hong Kong Runtong Limited.
5.2 Pricing and Payment
All prices are listed in the currency specified on our website and are subject to change without notice. You are responsible for paying all applicable taxes, shipping fees, and other charges associated with your order. We accept various payment methods, and all payment transactions are subject to the terms and conditions of the respective payment providers. We may pre - authorize your payment method prior to shipping your order.
6. Shipping and Delivery
6.1 Shipping Times
We aim to deliver your orders as quickly as possible. Standard shipping times and express shipping options are detailed in our Shipping Policy. Please note that delivery times may be affected by factors such as customs clearance, shipping carrier delays, and remote locations.
6.2 Delivery Verification
You are responsible for ensuring that the shipping address provided is accurate. Once the products are delivered to the provided address, or to a person authorized by you to receive the products, the risk of loss or damage passes to you.
7. Returns and Refunds
Our Returns and Refunds Policy is available on our website. Please review this policy carefully for information on eligibility, how to initiate a return, return shipping costs, and the refund process. If you have any questions regarding returns and refunds, you can contact our 24/7 multilingual customer service team, which resolves 90% of inquiries within 30 minutes.
8. Intellectual Property
8.1 Our Intellectual Property
All content on our website, including but not limited to text, images, logos, trademarks, and product designs, is the property of Hong Kong Runtong Limited or our licensors. You may not use, reproduce, distribute, modify, or create derivative works from our content without our prior written consent.
8.2 Your Submissions
If you submit any content, such as reviews, comments, or feedback, to our services, you grant us a non - exclusive, worldwide, royalty - free license to use, reproduce, distribute, and display that content for the purposes of operating and improving our services.
9. User Conduct
You agree to use our services in accordance with all applicable laws and regulations. You may not use our services for any illegal, fraudulent, or unauthorized purposes. Additionally, you may not:
- Interfere with or disrupt our services or the servers and networks connected to our services;
- Attempt to gain unauthorized access to our services, user accounts, or other computer systems or networks connected to our services;
- Transmit any viruses, malware, or other harmful code through our services.
10. Limitation of Liability
To the maximum extent permitted by law, Hong Kong Runtong Limited and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services or products, including but not limited to loss of profits, data, or business opportunities.
11. Termination
We reserve the right to terminate or suspend your access to our services at any time, without notice, for any reason, including but not limited to violation of these Terms. Upon termination, your right to use our services immediately ceases, and you are responsible for canceling any outstanding orders.
12. Governing Law and Jurisdiction
These Terms will be governed by and construed in accordance with the laws of the State of New York. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of the State of New York.
13. Changes to the Terms
We may update these Terms from time to time. We will notify you of any significant changes by email or by posting a notice on our website. Your continued use of our services after the updated Terms become effective indicates your acceptance of the changes.
14. Contact Us
If you have any questions or concerns regarding these Terms or our services, please contact us at UNIT 811, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG
or +852 2572 7978.